Prices & fees

If you are having trouble paying your bill, talk to us. Synergy has programs and payment options that can assist you with managing your electricity bills. 

This page explains our various tariffs, rates and charges relating to power supply for home and business. You will also find information that can help you reduce your energy use.

Please note, prices are subject to change from time to time and other fees and charges may apply.

Price increase information

Electricity prices are increasing on 1 July 2013 because of the increase in the carbon charge and the increase in electricity tariffs announced by the State Government.

By reducing your energy use you can help to lower your electricity bills and manage increased costs.

Managing the impact of the price increase

If you have a residential account and you hold a valid concession card you may be eligible for a rebate off your bill. Centrelink, The Department of Veteran Affairs and the Western Australian Office for Senior’s Interests and Carers issue eligible concession cards. Find out if you may be eligible for a rebate

Does this pricing information apply to me?

The following pricing details relate to Synergy customers connected to the South West Interconnected System (SWIS), covering the area from Kalbarri in the North down to Albany in the South and East to Kalgoorlie. For other areas of WA outside of the SWIS please contact Horizon Power. The map below shows the approximate boundaries of the Synergy service area.

If you’re still unsure, you can contact us.

Home Plan (A1) tariff

The A1 tariff is our standard home tariff, available for residential homes. You are charged one flat rate, regardless of when the power is used.

Effective 1 July 2013

Tariff Charges Price (Including GST)


Supply Charge: cents per day


Supply Charge for additional homes: cents per day


**Electricity Charge - cents per unit (includes a carbon charge of 2.3683)


* Applies to multiple flats and home units supplied through the main meter.

Hot Water Plan (B1) tariff

The B1 tariff is for existing customers currently on the product and is no longer available for new customers/applications.

Effective 1 July 2013

Tariff Charges Price (Including GST)


Supply Charge: cents per day (including additional homes)  


**Electricity Charge - cents per unit (includes a carbon charge of 2.3638) 


* Applies to multiple flats and home units supplied through the main meter.

Home Business Plan (K1) tariff

Home Business Plan (K1) tariff is a combined tariff if you power partly for home, and partly for business purposes. The daily supply charge of the Home Business Plan tariff is the same as the supply charge of the Home Plan (A1) tariff. The first 20kWh of consumption each day, or around 610kWh per month, is also charged at the Home Plan rate.

The home consumption allowance is set at 20kWh per day, because it is a typical amount used by home users. Any power you use above 20kWh per day is charged at the same rate as the Business Plan (L1) tariff.

Some examples that could make you eligible for the Home Business Plan tariff include:

  • Farming properties where power for both the home and other farm facilities, such as a shearing shed, irrigation pump or cold storage room, is supplied through a single metered supply point.
  • Commercial, industrial or general properties with a caretaker's home attached; including churches, schools, shops, factories, police stations and post offices.
  • Private homes where a room or suite of rooms is used for business purposes, such as a doctor's surgery, child-minding centre or real estate office.

Rebates available to customers on the Home Plan (A1) tariff are not available to customers applying for the Home Business Plan (K1) tariff.

Effective 1 July 2013

Tariff Charges Price (Including GST)


Supply Charge: cents per day


**Electricity Charge - cents per unit (includes a carbon charge of 2.3683)

First 20 unit per day


Next 20-1650 units per day


More than 1650 units per day




Effective 1 July 2013

Description of Fee Price (Including GST) $
Account establishment fee


Reconnection fee


Three phase meter upgrade fee
(additional network charges may be applicable.
For more information please consult your electrical contractor or contact us).


Single phase meter upgrade fee


Special meter reading fee


Disconnection of overhead house/premise service leads following illegal
re-connection (i.e. If a customer illegally re-connects their own power at
the fuse box following disconnection)     


Meter testing (Fee is refunded if the meter is found to be faulty)


- Concession rate


Overdue account notices


Subsidiary electricity meter rental (cents per day)


Cheque dishonour fee


Direct debit dishonour fee


Rejected payment/dishonour fee (payment made at Australia Post)


Credit/debit card transaction fee*
A transaction fee of 0.53% incl. GST
will apply for Visa/MasterCard credit cards or debit cards.
American Express credit cards will incur a transaction fee
of 1.54% incl. GST. Find out more about this fee.


Demolition fee where supply is removed from site


Renewable Energy Buyback scheme application fee


Removal of a temporary supply


Please note, by law we calculate our prices to four decimal places.

* Veterans' Affairs Gold Cards (war widow, dependent, totally and permanently incapacitated) and Seniors Cards are eligible to receive an exemption from the Credit/debit card transaction fee.

**The carbon  charge represents Synergy's estimate of the carbon cost it is likely to incur in respect to the Federal Government's Clean Energy Future Initiative plus Synergy's allowable return and GST.

You can also download a copy of our Standard Electricity Prices and Charges brochure.

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